Contacting Altnet
How do I get support?
Take a look through these Help / Support pages – there’s a good chance that the answer to your question is here.
Contact Us
Can’t find an answer to your query on these Help pages? No problem, we can help you!
To contact Altnet directly please go to
Ask Altnet and tell us about your question, problem or enquiry. This will lodge your enquiry with Altnet and one of our customer support team will respond as soon as possible.
The information that you provide gets submitted directly to our customer service team, so to get quick personalised help please provide us with as much detail as possible.
Can I get telephone support?
You can contact Altnet customer support on 1800-401-1435 between the hours of 9am and 5pm Pacific Time. If you call us outside of these times, please leave a message and we will get back to you within one business day.